These general conditions of sale apply to items sold on the merchant website www.tatayoyo.fr edited and published by L’EURL TATAYOYO, registered at in Annecy under the number: 818347056 represented by its manager Julie BAYLE.
Head office: 26, route de vignières - 74000 ANNECY
Phone: 06 15 62 23 67
Siret: 818347056 00017
Code APE: 4791B
Intracommunautaire VAT Number: FR 86 818347056
CNIL statement under number 1940015 v 0
TATAYOYO is a registered trademark with the INPI.
These terms and conditions aim to define the contractual relationship between TATAYOYO and the buyer and the conditions applicable to any purchase made through the merchant website www.tatayoyo.fr.
The purchase of a product (i.e. the placing of an order) through this Website implies acceptance as full and unreserved by the buyer to the present conditions of sale.
These conditions shall prevail over any other general or special conditions not specifically approved by TATAYOYO.
TATAYOYO reserves the right to modify these terms and conditions at any time. In this case, the applicable conditions are those in effect on the date of the order by the buyer.
The products sold are those listed in the catalog published on the website of TATAYOYO (subject to availability).
These products are sold within the available stocks. The buyer is informed of the availability in the information sheet describing each item.
Pursuant to Article L 111-1 of the Consumer Code, each product is accompanied by a descriptive text and of one or several photos so that the potential buyer knows before ordering the essential characteristics of product.
However, information, features, photographs and graphics presented on the website or in emails sent by TATAYOYO are only indicative and are mostly given by providers. Photographs are the most accurate possible but cannot ensure a perfect similarity with the product, especially with regards to the color.
In the case of erroneous information, TATAYOYO can in no event be held liable.
In addition to offering new items, TATAYOYO also offers secondhand items, items that have thus experienced. They often contain traces of wear, traces of the past. All the articles from the flea market is grouped in the "Vinyls" category visible on the front page of www.tatayoyo.fr. As regards to secondhand goods, they may no longer meet the standards at the time of the purchase. The buyer is fully aware of this risk and the liability of TATAYOYO cannot be held for damages resulting from the use of the purchased product.
The prices are expressed in Euros, excluding postage, participation costs in the processing of the order and packaging costs.
The shipping costs, participation costs in the processing of the order and packaging costs will be included in the basket of the Customer, before final confirmation of the order.
TATAYOYO reserves the right to change prices at any time without notice and especially in case of change of tax or economic data, to the extend that the displayed price in store on the day of the order will only apply to the buyer.
The payment of the order can be done by credit card in a secure environment 3Dsecure. The credit cards accepted are: CB, Visa and Master Card In case of refusal by the bank, the order will be canceled.
Only the Crédit Agricole bank is the holder of confidential information (card number, expiry date) that is not accessible by a third party.
The order is valid only after receipt of payment (with exceptions). In order to limit bank fraud, TATAYOYO will ask the buyer the provision of documents proving the identity of the customer and the veracity of the order. In this case, the order will be confirmed as soon as justification of the buyer's identity is approved by the TATAYOYO services.
The order will be delivered to the address specified by the buyer: workplace, home or a friend's place.
TATAYOYO chose Mondial Relay and Colissimo to ensure delivery of your orders in France, Europe and abroad. The costs incurred depend on the country of destination, weight and total volume of selected articles.
Orders placed on weekends are shipped on Mondays. The delivery time is then of 2 to 3 working days by DHL in France, 3 to 5 working days with Mondial Relay and up to 8 working days for international. However, these deadlines are independent of TATAYOYO and the liability of TATAYOYO cannot be held in respect of any delays or complications that may happen upon delivery. Possible delays at the time of delivery of an order do not justify in any case claims for damages, present or future, direct or indirect towards TATAYOYO.
The provisions of Article L 121-20 of the Consumer Code apply. Any returns must be reported and approved in advance by TATAYOYO.
However, if the buyer were not totally convinced, he holds a 14 days right of withdrawal within as from the day following receipt of the item. This right of withdrawal applies without penalty, except for the cost of the return. Assuming the exercise of the right of withdrawal, the buyer has the option of requesting either a refund of the amounts paid or the exchange of the product.
In the case of an exchange, the re- shipment will be at the purchaser's expense.
Please note, only one request per return is authorized, you can not ask for an exchange and a reimbursement on the same return.
For any return, exchange or refund of an order, thank you to contact our customer service email@example.com
Any request for return received by TATAYOYO beyond this 14 days delay for any reason whatsoever will not be accepted.
For instance, could not be considered the following grounds:
- The absence of the buyer during the period of 14 days following receipt of the order by a third party,
- The delivery of the order on a vacation or secondary home.
Process for the return of a Product
To exercise the right of return, the buyer must first contact Customer Service by email to firstname.lastname@example.org to indicating "return request" in the subject of the email with the number of the bill.
If the return was caused by a change of mind, the buyer has to go to his post office and ship at its expense the product(s) to the address indicated by the TATAYOYO customer service. The buyer has then a delay of 7 days for TATAYOYO to receive the product(s).
If the buyer receives a damaged or broken product, the buyer must within a delay of 3 days to inform the TATAYOYO Customer Service by email with photos of the product in order to validate the refund procedure or exchange.
It is recommended that upon receipt of the package that the buyer verifies its contents, if it is damaged or broken, it is recommended to refuse and report it by an indication on the delivery receipt in case you accept the package.
If the package is returned to us due to non claim by the recipient, the costs of the new shipment will be borne by the buyer.
The product must be returned to TATAYOYO in an appropriate state for resale i.e. respecting the conditions of return set out below:
- In its exact original condition
- Inside the package which must be intact
- With all accessories attached thereto
- With no trace of use
- Not dirty, unwashed
- Not used
If that was not the case, the product(s) will neither be refunded nor exchanged.
The risks associated with returning the product, whatever the reason, must be borne by the buyer. If the product is lost by the carrier during this shipment, the buyer shall be solely held liable and shall not be reimbursed by TATAYOYO.
Upon exercise of the right of return in accordance with the conditions stipulated herein, the buyer will be offered either have a refund or a discount on a purchase, excluding return postage.
Pursuant to Legislation No.78-17 dated 6 January 1978 on computers, files and freedoms, the website has been declared to CNIL under the receipt number 1940015 v 0
Under Article 34 of this Act, users and customers of the website who have provided personal information via the website have a right of access data concerning them and a right to modify and remove them.
To exercise this right, simply send an email to: email@example.com
Furthermore, personal data collected on the website are not the subject to any transmission or transferred to third parties. The data of users and customers will be used for the processing of their orders or to strengthen our communication reserved with the later, in particular through newsletters, which they may have subscribed to.
For any information, question or claim: